← All work
2025
Healthcare · Platform
Northwind Health
A trust-first patient platform that simplified intake and booking for a multi-clinic healthcare group.
Visit website ↗4.8(168 Google reviews)
−42%
No-show rate
+260%
Online bookings
The challenge
Patients abandoned a confusing booking flow; staff drowned in phone calls and paperwork.
Our solution
We designed a calm, accessible platform with a streamlined intake journey and automated reminders, cutting no-shows dramatically.
What the work included
UX research
Accessible design system
Patient platform
Online intake & booking
Automated reminders
DA
Client
Dr. Anita Rao
Director, Northwind Health
What they said
"The most senior team we've worked with — and we've worked with agencies twice the size."
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